Privacy Policy RM88 —
Our Commitment to Data
& Privacy Malaysian Members

01 Privacy Policy Introduction & Scope

This Privacy Policy ("Policy") is published by rm88 ("we", "Platform") and describes how we collect, use, process, store, and protect the personal information you provide when using the rm88.si platform and all related services, including the rm88 mobile app.

This Policy applies to all registered members, website visitors, and any individual who interacts with rm88 through any communication channel provided by the platform. By using the rm88 platform, you agree to the collection and use of data as described in this Policy.

This Privacy Policy should be read together with Terms and Conditions rm88, which forms part of the overall agreement between you and rm88.

02 Personal Data We Collect

Rm88 collects only the data necessary to provide quality services that are secure and compliant with legal requirements. The following are the categories of data we collect:

Identity & Contact Data

• Full name as stated in official identification documents
• Date of birth and gender
• Identification card number (MyKad) or passport number
• Email address and mobile phone number
• Current residential address

Financial Data

• Bank account number and bank name (for withdrawal purposes)
• Registered e-wallet information
• Deposit and withdrawal transaction history

Platform Usage Data

• Device information (model, operating system, app version)
• IP address and general location data
• Game history and activity within the platform
• Login and session usage data

03 Purpose of Data Collection and Processing

Rm88 uses your personal data for legitimate, clearly stated purposes. We do not process data for other purposes without first obtaining your additional consent.

• Identity verification & KYC — To ensure account security and comply with financial protection legal requirements.
• Service delivery — To process deposits, withdrawals, credit bonuses, and provide access to all platform games and features.
• Customer Support — To identify you when you contact the support team and provide accurate, effective assistance.
• Fraud prevention — To detect and investigate suspicious activity, multi-account usage, or fraud attempts that may compromise platform security and other members.
• Marketing communications — To send you promotional information, exclusive offers, and relevant platform updates — with your consent only.
• Platform enhancement — To analyse usage patterns and enhance the user experience, platform performance, and development of new features.
• Legal compliance — To fulfil our obligations under applicable laws, including financial reporting and audit requirements.

04 Legal Basis for Data Processing

Rm88 processes your personal data on the basis of one or more of the following legal grounds in accordance with the Malaysian Personal Data Protection Act 2010:

• Contract performance — Processing required to fulfil the agreement between you and rm88, including the delivery of services you have registered for.
• Legitimate interest — Processing required for rm88's legitimate interests, such as fraud prevention and platform security, in a manner that does not unreasonably affect your rights and freedoms.
• Compliance with legal obligations — Processing required to comply with laws binding on rm88 as a platform operator.
• Consent — For specific purposes such as marketing communications, we will obtain your explicit consent beforehand. You may withdraw this consent at any time.

05 Data Sharing with Third Parties

Rm88 does not sell members' personal data to any party. We only share data under defined, limited circumstances and with appropriate protection safeguards in place:

• Payment service providers — To securely process your deposits and withdrawals. These providers are bound by strict confidentiality agreements.
• Game software providers — The minimum data required to grant you access to games provided by that provider.
• Technology service providers — Companies that support platform operations such as cloud computing, analytics, and cybersecurity services, all under strict data processing agreements.
• Lawful authorities — When required by law, court order, or a valid request from a law enforcement authority. rm88 will notify you of any such request unless prohibited from doing so by law.

All third parties that receive rm88 member data are required to protect it to a security standard equal to or exceeding our own.

06 Data Retention Period

Rm88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Policy, or for as long as required by applicable law.

• Active account data — Retained for the duration your account is active and for a reasonable period following account closure.
• Financial transaction data — Retained for a minimum of 7 years in accordance with Malaysia's financial and tax regulatory requirements.
• Log & security data — Retained for 12 months for security incident investigation purposes if required.
• Marketing data — Deleted within 30 days of you withdrawing consent or submitting a deletion request.

07 Data Security Measures

Rm88 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL encryption for all data communications between the platform and your device
• Encryption of sensitive data stored in our databases
• Role-based access control (RBAC) — only staff who require access to specific data to perform their duties are authorised
• 24/7 security monitoring and intrusion detection systems
• Regular security audits by independent and qualified third parties
• Two-factor authentication (2FA) for internal admin access
• Security awareness training for all rm88 staff

08 Your Rights Over Personal Data

As an rm88 member, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team via live chat.